Professional Experience

General Motors, User Experience Designer, Austin, TX

  • Led user research initiatives to gather insights into user behaviors, preferences, and pain points, which informed the design process and product development, resulting in a 65% increase in application usage

  • Collaborated with cross-functional teams to align design solutions with business goals and technical feasibility, improving project success rate by 20% and reducing time-to-market by 15%

  • Designed and prototyped intuitive automotive interfaces that saves over $3 million annually and reduced technicians' work time by 2 hours/day, enhancing end user experience and productivity

  • Developed wireframes, mockups, and interactive prototypes using tools such as Adobe XD and Figma, increasing stakeholder understanding and buy-in of design concepts by 25%

Education

Flatiron School, Austin, TX

Certification in Software Engineering

Ohio State University, Columbus, OH

B.S. Early & Middle Childhood Studies

Activities

JumpStart Austin at General Motors, Austin, TX

Communications Committee Member

April 2021 – Present

October 2019 – February 2020

August 2015 – May 2018

  • Developed and distributed internal communications to inform and engage employees across the organization

  • Managed content updates and maintained the ERG website to ensure accurate and up-to-date information 

Volunteer Committee Member

  • Coordinated events across the Greater Austin area, overseeing logistics and communications efforts

  • Led volunteer teams during events, ensuring smooth operations and impactful community engagement 

Sports Committee Lead

  • Oversee a 10-member committee

  • Coordinate activities and ensure the successful execution of sporting events and initiatives to promote employee engagement

  • Successfully launched two internal sports leagues within the company with over 100 participants

Skills

  • Wireframing

  • Prototyping

  • User Interface Design

  • User Research

  • User Testing

  • Information Architect

  • Responsive Web Design

  • Adobe XD

  • Figma

  • Accessibility

  • Collaboration and Communication

  • Problem-Solving Skills

  • Fluent in Vietnamese